Customers have a 48-hours window from the time of receiving the product to return it for unpredictable issues. To initiate a return, kindly notify us at email@example.com via email. Please note that items opened from the box or used are non-refundable. Cancellation fees cover both handling and shipment; the client is responsible for these fees for each leg of the journey.
For damaged or missing parts, customers must notify us within 48 hours of receiving the product and provide photos demonstrating that the product is still in brand-new condition and unused.
Please contact us promptly. Include photos showing all damage and a description of the fault. Our support team will work with you to find a solution, whether it involves replacing the product or sending missing or broken parts.