Gift Factory Outlet values personal information and is committed to protecting it from misuse and unauthorised access in compliance to Privacy Act 1988 (Cth) and the National Privacy Principles.

INFORMATION WE COLLECT
The only personal details we collect are those provided by you e.g. Name, Email Address, Date of Birth, Billing and Delivery Address and Phone Number. We will never under any circumstances ask you disclose any further personal or sensitive information. You have the right to access the information that you provide to us. To make any amendments, please contact us at sales@giftfactoryoutlet.com.au

WHAT WE DO WITH THE INFORMATION
Your personal information provided to us will be used primarily for the following purposes: to process, finalise and deliver your orders made via the website, to assist Gift Factory Outlet with our marketing, planning and research and development requirements to maintain the proper functioning of the website. Cases where disclosure of your information is necessary include: credit card processing, shipping purposes, law enforcement, fraud investigation and other legal matters. In cases of any suspicious activity detected on our part, law enforcement will be notified, and your information may need to be surrendered if required. Information we share are only the information they need to perform their services. These entities are also prohibited from using this information for their own marketing purposes or from sharing this information with anyone other than Gift Factory Outlet.

HOW WE PROTECT YOUR INFORMATION
Details that you provide us are strictly confidential. All access to your details is strictly restricted to viewing by senior management staff in special circumstances. We will not use or disclose, sell, distribute, or pass your personal information that could be used to identify you to any commercial entities and/or third parties not associated with us. We do not store your credit card details; all payments are transmitted and secured by SSL (Secure Sockets Layer) certificate that enables 128–bit encryption. SSL ensures that all information is deleted after your purchase has been completed.

COLLECTION OF COMPUTER DATA
We automatically track certain information about your browsing activity in order to help us improve or modify our services. Such information includes: your IP address, browser type, statistics – traffic flow, the pages you visited whilst on our site including items and information searched for on our site, access times and dates and duration of visits etc. None of these pieces of information can be used to identify you personally.

STATEMENT OF OWNERSHIP
This is to certify that this website is owned and operated by Gift factory Outlet, ABN: 23443309035. Gift Factory Outlet reserves the rights to update/amend our privacy policy at any time.

Refund Policy:

Please choose carefully as we do not provide refunds for change of mind or incorrect purchase. If you wish to make an exchange please note: item(s) must be in original packaging and not used, free from damage and in 100% working order. We do not cover the return shipping cost if you wish to exchange an item.

Defective/faulty products

If you believe your item is defective or faulty, please contact us as soon as possible and include a photo showing all damage and a description of the fault. In this case a member of our support team will speak with you to organise the return shipping of the item.